Legal
Membership Fees & Refund Policy
Understand our membership fee structure, refund eligibility, and cancellation terms.
Brand: Namma Health
Operated by: Vinayaka Health Tech Ventures
Location: Bengaluru, Karnataka, India
Effective Date: 2026
1
Membership Fees
- Fees are for access to healthcare coordination and facilitation services only.
- Provides eligibility to access coordination services and negotiated discounts via empanelled partners.
- Does not cover medical services, treatments, diagnostics, or hospitalization costs.
- All medical services are billed directly by the respective healthcare provider.
2
Refund Eligibility
Refund requests are considered only if all of the following conditions are met:
- Request submitted within 7 days of purchase.
- Membership has not been activated or used.
- No coordination or partner services have been availed.
Requests submitted after the eligibility period may not be considered.
3
Definition of Membership Usage
Membership is considered used/activated if any of the following occur:
- Healthcare coordination assistance is requested.
- Appointment coordination is provided.
- Diagnostic or hospital partner access is facilitated.
- Membership ID is used to obtain benefits or discounts.
- Customer support assistance related to healthcare services is provided.
Once membership usage occurs, refunds are not applicable.
4
Non-Refundable Situations
- Membership benefits have been utilized.
- Membership validity has started and services used.
- Incorrect information provided during registration.
- Change of personal preference or non-usage of services.
- Suspension or termination due to misuse of membership.
5
Cancellation Policy
- Members may discontinue membership at any time.
- Cancellation does not entitle the member to a refund.
- Membership benefits remain valid until expiry unless suspended for policy violations.
6
Corporate Memberships
Refunds and cancellations for corporate membership plans are governed by the respective corporate agreement with Namma Health.
7
Refund Processing
- Approved refunds processed within 7–14 business days.
- Refunds issued through the original payment method wherever possible.
- Processing timelines may vary depending on banking systems.
8
Refund Review & Approval
All refund requests are subject to internal verification and approval by Namma Health. The Company's decision regarding eligibility is final.
Refund Requests & Queries
Submit your refund request or reach out for any membership fee queries.